Virtual Customer Representative
Understanding the objective
Your dedicated Account Manager will understand your strategy/objectives and lead you through design, setup, execution and review
Decide who to call, when
We can work with your list or we can source one for you. We can provide up to 100% national metro and regional coverage. We can support seasonal campaigns, new product development, product recalls and vacancy management
Agree targets
We set and mutually agree targets upfront and reach the right customers as frequent as required
Healthcare Education and Training
Virtual Customer Representatives providing education and training to Pharmacists / Pharmacy Assistants / Clinicians
Devise the right messages and strategy
We work with you to develop the sales message
Customer Tracking & Management Reporting
Customer tracking and reporting through our online portal
We’re an extension of your sales team
We compliment your field force, completing the holistic team required to focus on the key drivers of your business, and ensuring all up-selling or cross-selling opportunities are leveraged.
What we offer
Our time is dedicated to ONE client
Averaging 40 quality outbound calls per day as a minimum
Increased call frequency and reach on high value pharmacies and Healthcare Professional customers
Ability to sell to a promotional program
Established relationships with OTC buyers – knowledge of who and when to call
Proven results with some of Australia’s most respected OTC brands
Intelligence gathering/specific surveys